Guest Liaison Officer – 32 hours per week
Hours of work:
32 hours per week worked on a rota basis between 7.30am and 10pm to include some weekends.
About this position:
As a Guest Liaison Officer, you will be the first point of contact for our guests – from the moment they step through that beautiful, traditional archway into the main Reception lobby area of Ragdale Hall Spa.
Whatever journey our guests have experienced, it’s the role of our Front of House Team to melt away their stresses and welcome them into a tranquil state of relaxation, where they can immediately become confident their worries were left at the front door, whilst also ensuring all behind-the-scenes formalities and procedures are adhered to, to guarantee a seamless experience throughout their visit.
Priding ourselves on our strong relationship with returning guests and our ability to form new relationships with those who have not visited before, our Guest Liaison Team are carefully selected individuals, highly skilled in communicating and interacting in a manner which promotes comfort and immediately puts our guests at ease. As so many of our visitors are returning guests, great attention to detail is essential in maintaining the delivery of our personal and unique welcome, tailored to each guest circumstance, visit after visit.
With this in mind, we are looking for someone who holds strong communication and interpersonal skills, which will enable them to comfortably converse with numerous personalities and under a variety of circumstances. We need someone who will be able to take control of a variety of situations, when dealing with numerous guests by yourself.
As a department which is so heavily focused on exceptional customer care, you will also be required to retain vast guest and Hall information, in order to assist with queries and lead thorough, informative tours of the Hall, delivering accurate and in-depth information about all that is available during their visits.
This role will include Duty Management. You will be a key member of the team supervising the day to day operation ensuring our guests receive the highest possible level of customer care.
Qualifications and skills required:
This is a role that would suit someone confident and personable, with exceptional customer service and communication skills. Experience in a similar role would be an advantage due to the strength of skills we are looking for, however is not essential if you can still demonstrate this ability to a high level.