FAQs

Please read a copy of our Covid-19 policy here or call our Enquiries Team on 01664 434841 who will be happy to answer any questions you may have.

We recommend any treatments are booked at least 14 days in advance, however you can book them much earlier than this if you wish.

If you wish to book treatments you must have a spa day or spa break reservation.

If you have any medical conditions or health issue, please refer to the contra-indication symbols on the centre pages when choosing your treatments. Here you will find clear reference to the main contra-indications where certain treatments may not be advisable.  It is your responsibility to ensure the treatments and activities you select are suitable for you. If you have any health concerns, please consult your GP prior to your visit. Treatment suitability will only be confirmed on arrival, subject to Health Questionnaire completion.

We have a specifically designed treatment for expectant mothers, however during the first trimester treatments may be limited, so please contact us prior to booking treatments for extra help and advice.

We suggest you wear underwear or swimwear and a robe for most treatments. For some specialised holistic therapies like Thai Massage and Shiatsu, loose, comfortable clothing is most appropriate. No jewellery should be worn when attending treatments.

Some of your inclusive treatments can be upgraded at an additional cost. We may be able to exchange some inclusive treatments, particularly if they clash with other specialised treatments, or if it is due to a medical reason.

We are unable to confirm treatment schedules in advance of your arrival as they could be subject to change, however our Treatment Advisors will endeavour to accommodate your requests for both treatments and fitness classes.

If you would like to see your schedule in advance we strongly recommend you talk to one of our friendly Treatment Advisors on 01664 433043 who will be happy to give you an idea of how we have scheduled your treatments before you arrive.

We understand that when guests come to Ragdale Hall they want to spend as much time together as possible.  Our schedulers try to put treatments together however sometimes it is not possible due to the size of the salon and complex nature of the scheduling system.

Unfortunately we do not have any dual cubicles.  All our treatments are carried out in private cubicles with the exception of manicures and pedicures and all Beauty Express treatments.

Any treatments cancelled within 12 hours of the appointed time will incur a 50% charge. No shows will be required to pay the full cost of the treatment.

Treatments are scheduled between 9.00am – 7.30pm daily. We are happy to take treatment timing requests, but we cannot confirm times until your arrival.

If you prefer a firm massage we recommend you book a Balinese Massage, Elemis Deep Tissue Massage or Decleor Bamboo Massage.

NB: Some of our body massages work deep into the muscles and as a result may cause some soreness or discomfort during or after the treatment, and in some cases, may leave a temporary mark or bruise.

We are unable to confirm treatment schedules in advance of your arrival as they could be subject to change, however our Treatment Advisors will endeavour to accommodate your requests for both treatments and fitness classes.

Our Treatments team are able to take requests for treatment times, however due to the size of the salon and complex nature of the scheduling system they are unable to confirm these requests until you arrive.

A few of our exercise classes do feature flashing lights, therefore we recommend you check with our Fitness Team before you book any classes.

In the bike shed which is located outside the front of the Hall, adjacent to the Verandah Bar Terrace.  Exit the front of the Hall, turn right and walk to the end of the building

No we have a small pitch and putt in our grounds and also there is a private golf course very close by – their telephone number is 01509 881225 and a round is £16 during the week and £20 at weekends, you can just turn up on a week day but will need to book at a weekend.

You can obtain various routes for walks and cycling from our Gym.  The 2 mile walk is half on road and half off road.  The 6 mile walk is all on road and is 3 miles there and 3 miles back.  There is an off road route, however we recommend you do not take this route as you would need to walk through cattle fields.

By the exercise pool, in your swimming costume.

You should wait on the seats just outside the Gym for all classes and activities and the Instructors will collect you from there.

If you would like to play at a particular time we would advise you to.  The courts don’t get very busy but it would ensure you get the time you want.

Front of House Reception can issue you a key for this area.

Only if the class states Intermediate or Advanced next to it on the timetable.

We would advise you don’t do the class without trainers.  Due to the nature of the class you need trainers to support and protect your ankles and feet.

Yoga, Pilates and Stretch classes are fine to do barefoot but for all other classes and when using the Gym, we advise suitable footwear is worn.  Fitness apparel is ideal for all classes but loose comfortable fitting leisure wear would also suffice.

The only classes you need to book are denoted by an asterisk on the fitness timetable.  To book any class marked with an asterisk simply call into the Gym on extension 318.

Breakfast is served in rooms at between 7.30am and 7.45am or 8.00am and 8.30am. Alternatively a later option is served in the Verandah Bar between 9.00am and 9.30am.

Lunch is served between 11.30am & 1.45pm.

Dinner is served between 6.00pm & 8.15pm.

Yes at a cost of £27.00 for lunch and £36.00 for dinner – bookable with the Dining Room – pop in or call them on extension 354.  This is subject to availability.

Yes.  We have a fantastic selection of red, white, rose and sparkling wines including some organic, biodynamic and English options.  Pimm’s and lager is also available, we do not offer spirits.

All wine can be charged to your room or locker number.

As a special treat you can also order Champagne and canapés in the Garden Room at the end of your day or before your meal. You also have the option to have an alcoholic beverage from our Twilight Bar from 5pm.

Yes you can!  Just ask your waiter or waitress to store it for you.

We offer a 3 course lunch with starters served at your table and then a help yourself buffet full of hot and cold main dishes and salads. Our dessert buffet offers a mouthwatering display of individual desserts along with a choice of fresh fruit, yoghurts or our dessert of the day.

Yes it is, the room service menu provides options for this.  Please mark your choices on the Room Service Menu which you will find in your room and return to a member of staff at Main Reception or the Dining Room before 5.00pm.

We offer bottled beer, wine, Champagne, Pimms and a range of cocktails which are available from both the Garden Room and Verandah Bar from 3.00pm. You can also enjoy an alcoholic beverage from our award winning Twilight Bar from 5pm onwards.

Our ethos is healthy living, but we understand alcohol helps some guests relax, however we’d always recommend it is consumed in moderation.

We encourage guests to relax and not worry about having to get dressed or put make up on for dinner, also guests may be coming straight from a treatment into dinner.  However, if you prefer to dress for dinner feel free to do so.

There is no dress code in the Dining Room, even for your evening meal, although we do ask that footwear is worn. We would also ask that wet swimwear is not worn underneath robes.  Basically whatever you feel most comfortable in.

Yes please!  As with your treatments we arrange meal times so that we can give each guest the absolute best service.  If, however, you would like to move your time, please see a member of the team who will let you know what times we have available. If you are late for a meal time we may ask you to return at a more suitable time.

Most guests prefer the luxury of breakfast in bed although an option to have table service in the Verandah bar is also available. A comprehensive menu of delicious and unusual dishes provides choice and variety and we also offer a small selection of some savoury items that are served hot.

Yes, please call Housekeeping on extension 349 before 6pm, alternatively ring reception and they will organise to bring what you need to your room.

Yes, please call Housekeeping on 349 and they will happily bring one to your room.  We only have size XL.

Yes, at the Beauty Shop or via our Bespoke Beauty Service by calling 01664 434411 ext. 303

We do not offer group discount as our prices are based on dates rather than numbers.

To preserve the quiet and relaxing atmosphere there are certain conditions you need to agree to before making a group booking.  Call Reservations on 01664 433000 for further details.

We have found through feedback from our guests that to truly benefit from the Ragdale experience, 1 night is not enough. We do however offer 1 night stays at late availability via our website.

We are unable to guarantee specific rooms for individuals as we have guests arriving on different dates for different lengths of stay. In order to be able to allocate rooms to each reservation for the required number of nights, without needing to change rooms, we need to be fully flexible in respect of which booking goes to which room. If you do have a preference we will naturally do our best to accommodate this request however for the reasons outlined previously this can not be guaranteed.

Simple rooms are small with a restricted view

Classic rooms are larger than Simple rooms but often have a restricted view

Classic Plus rooms are similar to Luxury rooms but with a restricted view

Luxury rooms are large rooms with lovely garden or countryside views

Luxury Plus rooms are the largest of the Luxury rooms with beautiful interiors and views

Suites (we have 3) are beautiful spacious rooms with separate lounge space.  One has a terrace and one has a balcony.

Prices are per person unless otherwise stated

To ensure we offer all our guests maximum benefit from their visit we do need to stagger arrival times. This allows us to provide an efficient service to all guests, whilst delivering the highest levels of customer care.

Your arrival time is dependant upon the package you have booked and will be indicated on your confirmation letter.

As there are so many guests with so many different needs, it would be very difficult to set up a single and easily managed scheme to suit everyone.

We recognise and value the custom of our regular guests and have a number of initiatives that reward loyalty.  Those include the “Return Offer” and exclusive promotions made available to our regular guests throughout the year via our mailings and email database.

We really appreciate your support of Ragdale Hall and hope you will return soon.

Ragdale is not a hotel and part of coming to a health spa is the joined up approach of relaxation, pampering, healthy eating and exercise.  We have created packages to suit all needs and pockets and carefully chosen the inclusive treatments within them.

Whilst the nightly rate is higher in a single room, the guest does have exclusive access to the in room facilities rather than having to share these with another guest. In addition the servicing costs are just as high for one guest in a single room as it is for two guests sharing.

Our Main pool, Exercise pool and changing facilities are open from 7.30am – 10.00pm. The Rooftop pool and Lounge are open from 8.00am until 10.00pm and the Thermal Spa is open from 9.00am until 10.00pm.  The outdoor pool is only open in daylight hours during the summer months.

The main pool is 4 foot/1.2 metres deep and the temperature is 30.5°C. The Exercise pool is also 30.5 C, and ranges in depth from 0.9m to 1.5m

Yes during the summer opening months.

The Main pool and Exercise pool are suitable for use by pregnant guests, however, we do not recommend you use any of the Thermal Spa facilities or the Rooftop pool due to the higher water temperature. Use of these facilities is at your own discretion and largely depends on your pregnancy and whether you have any other medical conditions associated to/caused by your pregnancy.

We would advise you to seek advice from your doctor before booking your visit.

Although shelving is provided in the Spa Reception, we would always advise you to leave shoes in a locker. We do have a number of small lockers ideal just for shoes and small items to be locked away whilst you use facilities. We cannot be held responsible for any items left unattended in the Spa.

With such a technical building, many pre-opening checks need to be done prior to opening.  The rooms also need time to heat up to the specified temperature.

Because your health and any specific conditions may have changed and we need to be sure that we are advising you correctly of suitability for treatments. If once you have read through the Health Questionnaire, you have nothing to tell us about, you may now simply sign and date the front page.

Smoking (including the use of e-cigarettes and vaporizers) is restricted to the Smokers Gazebo only.  Smoking is not permitted anywhere else in the grounds or on balconies.

Melton Mowbray or Loughborough. Leicester and Nottingham stations are a little further away but may give access to more frequent, direct or quicker trains.

Anything you feel comfortable in. There is no dress code for dining, other than we request that you wear footwear at all times and avoid using public areas of the Hall in damp swimwear.

Very little, as the atmosphere is relaxed, most guests choose to wear mules, slippers or flip flops (flip flops are provided with all spa breaks and Ragdale’s Ultimate Day) and tracksuits, leisurewear or robes (robes are provided) at all times. Suitable trainers must be worn for all classes and gym sessions and swimsuits are needed for the spa and pool areas.

We advise you not to wear jewellery or bring valuables as you will need to take these off during treatments and we are unable to accept responsibility for loss or damage incurred to your belongings.

No, our minimum guest age is 16.

93 (including 4 in The Lodge)

See full information for disabled guests and those with reduced mobility here.

From past experience and close monitoring, there are very few days in the year when air conditioning is required. The cost and disruption to guests to fit air conditioning in our bedrooms or in public areas of the Hall would be substantial and is simply not viable for the number of days this is required. In addition, we do have a limited power supply to the Hall. We feel the money is better spent on improving other services and facilities.

To preserve the quiet and relaxed ambience here at Ragdale please DO NOT use your mobile phone to make or take calls in public areas. Please respect your fellow guests and use the privacy of your room if you need to speak on your mobile.

If you wish to use your mobile or any other device to take photographs, please do so quietly and discreetly, and ensure there are no other guests in any of your images.

When accessing the internet, listening to music or watching any kind of media on your device, headphones must be worn and the respect of others relaxing around you should be considered.

The Ragdale Team will endeavour to approach any guest talking on their phone or spoiling the peace and quiet whilst using their device, in a public area.

No, you need to book a spa day or spa break.  However, our Hair Salon is accessible to outside clients and should you need to visit our Boutique, Gift Shop or Beauty Shop, you may do so if you sign in at Reception.  You will be given an hour from the time you signed in.  This access is purely to the retail areas only.

We also offer a Ragdale Experience Day which is designed for those who have specific treatment requirements and want to plan their own day, or guests who wish

Everyone relaxes in different ways – some seek solitude, some company and the chance to chat.  The Retreat, the Candle Pool and Thought Zone are ‘silent – keep noise to a minimum’ areas. For the rest of the Hall we feel that guests should have the opportunity to use facilities as they wish.

In one of our two secure luggage stores.

Yes – please call our porters on extension 300 or Main Reception on Extension 388 and the Hall Porters will fetch your luggage and store it until you are ready to leave the Hall. On departure, they will be happy to collect your car and load your luggage for you.

We offer a range of welcome gifts which include flowers, champagne and chocolates.  See our Online Shop to order online or call 01664 434831.

Yes we have a fully operational CCTV installed and barriers both on the car park and our drive during night time hours. However, Ragdale Hall cannot take any responsibility for loss or damage to your car whilst parked in our car park.

You can use your laptop in the privacy of your room or in our Guest Wifi Room. To help us preserve the relaxing ambience around the Hall for all guests, we ask that you do not used laptops in public areas of the Hall.

Yes, however due to our rural location the connection is not suitable for downloading large files, however you can browse the internet and email free of charge.

At Ragdale we offer many services that are included in the price of your spa day such as; meals, exercise classes, use of the extensive spa and fitness facilities.  Other establishments will charge extra for these.  Therefore, as not all spa day guests require slippers/flip flops, we keep the cost of these out of the price of spa day packages (apart from the Divine and Ragdale’s Ultimate Day) and then give guests the option to purchase slippers/flip flops from the Boutique should they wish to.

Please note – a complimentary pair of Ragdale Hall flip flops are included in every spa break package.

From experience we find that the arrangement is more seamless when guests book with the taxi company directly.

There is a list of recommended taxi companies on our ‘How to Find Us’ page on our website