FAQs
Find answers to our most frequently asked questions. If you find your question hasn’t been answered, our Enquiries Team are more than happy to help by calling 01664 434831 or email enquiries@ragdalehall.co.uk.
Treatments and Activities
We recommend any treatments are booked as soon as your reservation is confirmed. All additional treatments are subject to availability and will be confirmed on arrival.
If you wish to book treatments you must have a spa day or spa break reservation.
If you have any medical conditions or health issue, please refer to the contra-indication symbols on the centre pages when choosing your treatments. Here you will find clear reference to the main contra-indications where certain treatments may not be advisable. It is your responsibility to ensure the treatments and activities you select are suitable for you. If you have any health concerns, please consult your GP prior to your visit. Treatment suitability will only be confirmed on arrival, subject to Health Questionnaire completion.
We have a specifically designed treatment for expectant mothers, however during the first trimester treatments may be limited, so please contact us prior to booking treatments for extra help and advice.
We suggest you wear underwear or swimwear and a robe for most treatments. For some specialised holistic therapies like Thai Massage and Shiatsu, loose, comfortable clothing is most appropriate. No jewellery should be worn when attending treatments.
Any treatments cancelled within 12 hours of the appointed time will incur a 50% charge. No shows will be required to pay the full cost of the treatment.
Fitness
Yes, we do recommend you book your exercise classes in advance of your visit. You can do this two weeks prior to your visit by calling our Treatment Advice team on 01664 433043 or online through our client portal once you have completed your Medical Questionnaire.
A few of our exercise classes do feature flashing lights, therefore we recommend you check with our Fitness Team before you book any classes.
If you would like to play at a particular time we would advise you to. The courts don’t get very busy but it would ensure you get the time you want.
Food & Beverage
Breakfast is served in rooms at between 7.30am and 7.45am or 8.00am and 8.30am. Alternatively a later option is served in the Verandah Bar between 9.00am and 9.30am.
Lunch is served between 11.30am & 1.45pm.
Dinner is served between 6.00pm & 8.15pm.
There is no dress code in the Dining Room or Verandah Bar although we do ask that footwear is worn. We would also ask that wet swimwear is not worn underneath robes. Basically whatever you feel most comfortable in.
Housekeeping
Yes, please call Housekeeping on extension 349 before 6pm, alternatively ring reception and they will organise to bring what you need to your room.
We offer our robes in the following sizes: S, M, L/XL, XXL and XXXXL.
Reservations
We do not offer group discount as our prices are based on dates rather than numbers.
To preserve the quiet and relaxing atmosphere there are certain conditions you need to agree to before making a group booking. Call Reservations on 01664 433000 for further details.
We have found through feedback from our guests that to truly benefit from the Ragdale experience, 1 night is not enough. We do however offer 1 night stays at late availability via our website.
Simple rooms are small with a restricted view
Classic rooms are larger than Simple rooms but often have a restricted view
Classic Plus rooms are similar to Luxury rooms but with a restricted view
Luxury rooms are large rooms with lovely garden or countryside views
Luxury Plus rooms are the largest of the Luxury rooms with beautiful interiors and views
Suites (we have 3) are beautiful spacious rooms with separate lounge space. One has a terrace and one has a balcony.
To ensure we offer all our guests maximum benefit from their visit we do need to stagger arrival times. This allows us to provide an efficient service to all guests, whilst delivering the highest levels of customer care.
Your arrival time is dependant upon the package you have booked and will be indicated on your confirmation letter.
Whilst the nightly rate is higher in a single room, the guest does have exclusive access to the in room facilities rather than having to share these with another guest. In addition the servicing costs are just as high for one guest in a single room as it is for two guests sharing.
Spa
Our Main pool, Exercise pool and changing facilities are open from 7.30am – 10.00pm. The Rooftop pool and Lounge are open from 8.00am until 10.00pm and the Thermal Spa is open from 9.00am until 10.00pm. The outdoor pool is only open in daylight hours during the summer months.
The main pool is 4 foot/1.2 metres deep and the temperature is 30.5°C. The Exercise pool is also 30.5 C, and ranges in depth from 0.9m to 1.5m
General
Smoking (including the use of e-cigarettes and vaporizers) is restricted to the Smokers Gazebo only. Smoking is not permitted anywhere else in the grounds or on balconies.
Anything you feel comfortable in. There is no dress code for dining, other than we request that you wear footwear at all times and avoid using public areas of the Hall in damp swimwear.
Very little, as the atmosphere is relaxed, most guests choose to wear mules, slippers or flip flops (flip flops are provided with all spa breaks and Indulgent Day) and tracksuits, leisurewear or robes (robes are provided) at all times. Suitable trainers must be worn for all classes and gym sessions and swimsuits are needed for the spa and pool areas.
We advise you not to wear jewellery or bring valuables as you will need to take these off during treatments and we are unable to accept responsibility for loss or damage incurred to your belongings.
No, our minimum guest age is 16.
From past experience and close monitoring, there are very few days in the year when air conditioning is required. The cost and disruption to guests to fit air conditioning in our bedrooms or in public areas of the Hall would be substantial and is simply not viable for the number of days this is required. In addition, we do have a limited power supply to the Hall. We feel the money is better spent on improving other services and facilities.
To preserve the quiet and relaxed ambience here at Ragdale please DO NOT use your mobile phone to make or take calls in public areas. Please respect your fellow guests and use the privacy of your room if you need to speak on your mobile.
If you wish to use your mobile or any other device to take photographs, please do so quietly and discreetly, and ensure there are no other guests in any of your images.
When accessing the internet, listening to music or watching any kind of media on your device, headphones must be worn and the respect of others relaxing around you should be considered.
The Ragdale Team will endeavour to approach any guest talking on their phone or spoiling the peace and quiet whilst using their device, in a public area.
Other
Yes – please call our Porters on extension 300 or Main Reception on ext 388 and the Porters will fetch your luggage and store it until you are ready to leave the Hall. On departure, they will be happy to collect your car and load your luggage for you.
At Ragdale we offer many services that are included in the price of your spa day such as; meals, exercise classes, use of the extensive spa and fitness facilities. Other establishments will charge extra for these. Therefore, as not all spa day guests require slippers/flip flops, we keep the cost of these out of the price of spa day packages (apart from the Indulgent Day) and then give guests the option to purchase slippers/flip flops from the Boutique should they wish to.
Please note – a complimentary pair of Ragdale Hall flip flops are included in every spa break package.
Transport
From experience we find that the arrangement is more seamless when guests book with the taxi company directly.
There is a list of recommended taxi companies on our ‘How to Find Us’ page on our website
Yes, we have a private car park with fully operational CCTV installed and barriers on both the car park and our drive during night time hours. However, Ragdale Hall cannot take any responsibility for loss or damage to your car whilst parked in our car park.
Yes, we have two 7kw chargers in the main car park which are available for a nominal fee and bookings can be arranged with Reception on arrival.
