New Year Break 2019

What's Included In Every Visit

• A warm welcome from our Guest Liaison Team who will ensure your visit gets off to a great start (optional tours available).
• A daily programme of over 18 exercise classes and group activities in our two air-conditioned studios, suiting all fitness levels.
• Use of our air-conditioned gymnasium with cardiovascular, free weights and functional sections.
• Use of the Thermal Spa including Candle Pool, Waterfall Pool and series of heat and water experiences.
• Use of the 25-metre indoor Swimming Pool with whirlpool, massage jets and cascade.
• Use of the indoor Exercise Pool with Aqua Gym equipment and a daily programme of water classes.
• Use of the NEW Rooftop Infinity Pool with underwater massage jet recliners and wonderful views.
• Outdoor heated pool (summer months only).
• Unlimited use of mountain bikes, tennis courts, croquet and outdoor games.
• Daytime and evening talks and workshops on a wide range of interesting subjects.
• Opportunity to visit our three lovely shops.
• Sumptuous lounges, quiet areas and gardens in which to relax.
• Complimentary robe for use during your visit.

Bedrooms

Enjoy comfortable accommodation in a room with en suite bath, shower and WC (Single SImple rooms have shower and WC only).

All rooms have free Wi-Fi*, digital TV and radio, telephone, hairdryer, mini safe and tea and coffee making facilities.

Suites also have a mini bar and coffee maker.

Lodge rooms are situated two minutes walk from the Main Hall Lodge rooms also include mini bars and DVD players.

Your room is serviced on a daily basis.

*Please note it is unlikely our WiFi capacity will support streaming and downloading of large files.

First Time To Ragdale?

Visiting Ragdale Hall for the first time? Then there are a few things you may find useful to know.

Ragdale Hall is an award winning health spa with an enviable reputation built over 45 years for excellent facilities and caring and friendly customer service.

Ragdale Hall is not a hotel and although we provide many services of a top class hotel, we do many things differently. Our style of service has evolved in response to our guest’s feedback over the years and makes Ragdale Hall unique in its laid back style. You will find there is always a member of staff ready to help with any queries either before you arrive or whilst at the Hall, so please ask if anything is bothering you or if you have any questions. Check in and check out times have to be allocated due to the number of guests who want to come to the Hall. By adhering to them, all guests can enjoy the same relaxing and beneficial experience.

Health, mobility and Disability Advice

Ragdale Hall is not a medical centre, our staff are not trained medical practitioners. If you have had, or are suffering from, ill health, severe allergies or a particular medical condition, we strongly advise you to speak with your doctor prior to arrival to satisfy yourself that you can make full use of all our services and facilities. In some instances we may require written confirmation from your doctor.

Should you have reduced mobility, a disability or require convalescence we require you to contact us to discuss your needs prior to making a reservation.  In doing so we will be better placed to ensure any specific needs you have, or assistance you may need, can be catered for. Additional information for disabled guests and those with reduced mobility is available by clicking on the link below or by calling our Reservations Team on 01664 433000. We regret we cannot provide nursing care or lift guests, nor are we able to offer full-time individual attention.

View full information for mobility restricted and disabled guests here.

Lunch and Evening Meal

If you are staying overnight, packages include all meals. Whilst lettuce leaves, carrot juice and calorie counting are long gone, our food remains healthy and nutritious using the highest quality ingredients. There is an abundance of choice but if you are unable to find something you like, our chefs are willing to discuss alternatives to suit your individual preferences and dietary requirements.

Breakfast

Breakfast is served in your room by cheery maids who have prepared your meal from the choices you have made the previous day. There is an option for an early breakfast in your room (or a later one served in the Verandah Bar) but the majority of guests choose to have a leisurely breakfast whilst planning the day ahead, in the luxury of their bedroom between 8.00 and 8.30am.

Dress Code

We do not have a dress code but most guests spend much of the day in their robes. They find it is the most relaxing way to go from treatments to the Spa and to relax in. Many guests wish to ‘dress’ for dinner but just as many choose to dine in their robes, especially if they have just come from a treatment. Spa Break and Ultimate Day guests will receive a complimentary pair of Ragdale Hall flip flops. Spa day guests can choose to bring their own suitable footwear to wear around the Hall, or purchase mules/flipflops from our Boutique.

Alcohol

Whilst you may enjoy a glass of wine or champagne, a Gin cocktail, a glass of Pimms or even a bottled beer, as a health spa, Ragdale Hall does not have a full bar offering.

Ragdale Hall Etiquette

Most guests come to the Hall to relax and we try to maintain a calm, chilled out ambiance hence ‘no kids allowed’ (we welcome over 16s only). It is difficult in this day and age to get away from mobiles and other electronic devices, but we try to create an atmosphere where their use is discreet (preferably in your own room where free of charge WIFI is provided) and talking on a mobile is not allowed in public areas. Please note there are designated areas in the Thermal Spa and The Retreat where we request total silence to enable peaceful relaxation.

Treatments

On arrival you will be given a schedule which details the times of your treatments, meals and any classes you have shown an interest in. As we have so many guests, it helps us enormously if you stick to these times, but if for some reason, there is a timing that doesn’t suit you, we will do our best to change it.

Whilst we do have a few male therapists amongst our many, you will not be scheduled to have a treatment with one of them without you giving your ok or requesting one.

Ragdale Hall operates at high occupancy levels and whilst we always endeavour to accommodate room and treatment requests, this may not always be possible. If we cannot accommodate your request, you will be informed beforehand.

We want you to relax and enjoy every minute of your visit to the Hall, so please speak to us if you have any requests or questions.

General Enquiries – 01664 434831

(Open 8.30am–8.30pm Monday to Friday and 8.30am–6.00pm Saturday and Sunday)

Reservations/Bookings – 01664 433000

(Open 9.00am–8.00pm Monday to Friday and 9.30am–5.30pm Saturday and Sunday)

Treatments & Activities Advice Line – 01664 433043

(Open 9.00am–7.00pm Monday to Friday and 9.00am–5.00pm Saturday and Sunday)

Treatments

Almost all our spa breaks and days include at least one inclusive treatment (see what’s included in each package). In addition, we offer an extensive range of face and body treatments from major skincare companies including Clarins, Decleor and Elemis and a wide array of natural therapies and many treatments exclusively available at Ragdale Hall.

Please contact the Treatments Advice Line for more information on 01664 433043 (9am to 7pm weekdays, 9.00am to 5.00pm weekends) or visit the Treatments page to take a look at what’s on offer.

Enhance Your Spa Break

To further enhance your break we suggest also having:

Stardust Nails – Hands – £39

To add this onto your break, please call our Treatments Advice Line: 01664 433043 between 9.00am and 7.00pm Monday to Friday and between 9.00am and 5.00pm Saturday and Sunday.
Alternatively, email treatments@ragdalehall.co.uk.

Booking Information

Booking Conditions

Please note, these are applicable to all guests booked as part of a single reservation, or group of reservations.

Reservations and Payment
i) The balance of the cost of all stays must be paid in full prior to departure. Any outstanding balances will (with prior agreement) be charged to a credit/debit card we hold on behalf of the booking.

750. ii) In the event of an unsecured reservation, the full price of the inclusive cost of the stay will be payable on arrival.iii) Cheques will only be accepted as payment for any goods or services by prior arrangement and cannot be used for settlement of accounts. In any event, 20 working days clearance will be required.iv) The house credit limit is £750.00. Once an account nears this limit, prompt payment is required.v) All accounts will be subject to an optional gratuity on services only of 3% which may be removed or increased upon request.vi) All prices, where applicable, are inclusive of VAT at the current rate. We reserve the right to amend prices where there is a change in VAT.

Cancellations and Amendment
vii) In the event of cancellation, amendment or postponement, the following scale of charges will be applicable (where we are unable to recover our losses at full occupancy):

– 1 months’ notice or more: £25.00 per person administration fee. The remaining deposit will be refunded.
– 14 days to 1 months’ notice: full deposit retained.
– Less than 14 days’ notice or failure to arrive: full deposit retained plus additional charge to cover the inclusive cost of the stay. We reserve the right to use the credit/debit card held on behalf of the booking to cover the additional charge.

viii) Guests who wish to terminate their stay prior to the original departure date will be charged a termination fee to cover the full cost of the remaining nights.

ix) Ragdale Hall reserves the right at all times to cancel, modify or terminate a reservation in the event there are serious grounds for doing so. We will contact you in such circumstances and deal with any losses incurred in accordance with your legal rights.

Guests’ Vehicles
x) Ragdale Hall accepts no responsibility for loss of, or damage to, any vehicle or the contents therein, howsoever caused, whilst parked within the grounds, whether parked or not by our valet service unless it is solely due to negligence of the Company, its employees or agents.

Conditions of Stay
xi) Unless specified otherwise, arrival is not permitted before 3.00 pm. In the event of early arrival, a surcharge of £75.00 will be levied. Guests are requested to vacate their rooms by 11.00 am and depart by 2.00 pm. Failure to do so may result in a day’s surcharge being levied.

xii) Ragdale Hall is not a medical centre and you are advised to visit your GP should you have any concerns regarding your current state of health.

xiii) Information on the fourteen major food allergens is available on request. Some allergens may be listed on our menus, but if you have any questions about the presence of food allergens, please ask before ordering. We take allergies seriously and we endeavour to assist where possible. However, it is ultimately your responsibility to ensure that your food choices are suitable for your personal consumption.

xiv) Please note – whilst we endeavour to guide you during your stay, it is ultimately your responsibility to ensure your exercise and spa activities and treatment selection is suitable for your current state of health.

1. xv) Before undertaking any treatment or exercise, guests will be required to complete and sign a health questionnaire, which will be checked to ensure suitability of treatments and activities. Please note the minimum guest age is 16 years old.

xvi For guests’ peace of mind and security, CCTV cameras are installed at key locations within the Hall and grounds. Ragdale Hall cannot accept any liability for loss or damage to guests’ personal effects unless due to negligence. Excessive amounts of cash or valuables should not be brought to the Hall. All personal items should be covered by your own insurance.

xvii) We take every care to ensure that, at the time of going to print, the details in our literature were accurate regarding the description and information about facilities available or planned to be available. Our photographs are intended for general guidance only. There may be occasions when advertised services or facilities need to be withdrawn temporarily due to repair, adverse weather conditions or other factors out of our control.

xviii) Ragdale Hall takes precautions to try to ensure that information contained in booking confirmations is correct. However, in the unlikely event of error, the terms of the agreement are those agreed at the time of the booking. Customers are therefore requested to check the accuracy of booking confirmations thoroughly and contact Ragdale Hall if there are any discrepancies.

xix) We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to Ragdale property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if identified after guests have departed then we reserve the right to make a charge to the guest’s credit / debit card or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.

1. xx) We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address.

xxi) Guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room the lead or registered guest (the lead guest) providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges.

xxii) If you feel dissatisfied with any aspect of your stay with us, please speak to the Duty Manager. In most cases he or she will be able to assist immediately so that you can enjoy the rest of your visit. Where this is not the case, write to the Guest Services Manager preferably within 21 days after the end of your visit at the following address: Ragdale Hall Spa, Ragdale Village, Melton Mowbray, Leicestershire, LE14 3PB. Wherever possible, complaints should be raised with the duty manager prior to departure.