Spa Break Pre-Arrival Information

Arrival

Your arrival time will be indicated on your confirmation letter or email. A welcoming drink awaits you whilst you register and become familiar with the Hall’s extensive facilities.

Health advice

Please hand in your completed Health Questionnaire on arrival (click on link to download and print). Ragdale Hall is not a medical centre and we suggest you contact your GP if you have any concerns about the suitability of treatments or activities you wish to take advantage of. Should you have a disability, please contact us prior to arrival to discuss your specific needs. Your health questionnaire will be screened on arrival at which time we will issue you with your finalised schedule of appointments. We are unable to offer nursing care or full time individual attention.

Guests with allergy concerns are advised to personally check all treatments, activities, facilities, services, products and meals prior to participation. Ragdale Hall do take allergies seriously and will endeavour to assist where possible.

Treatments and activities

A separate treatments and activities information booklet can be downloaded here and provides comprehensive details of the treatments available. Alternatively visit our treatments pages to view, request and compare treatments available.  All treatments should be booked at least 14 days prior to arrival. For further advice or to make bookings please call 01664 433043 (9.00am to 7.00pm – Monday to Friday and 9.00am to 5.00pm – Saturday and Sunday). Alternatively submit a Treatments Request Form prior to your stay.  To view a Treatments Pricelist online click here.  If booking an extra treatment which conflicts with a similar treatment within your package our staff will be happy to discuss alternatives, otherwise inclusive treatments cannot be changed. Please always quote your name and reservation number when calling and note that where suitable, treatments may be carried out by either male or female therapists. If you would like to participate in a particular exercise class, please call the Treatments Advice Line on 01664 433043 so that we are able to arrange your treatments around your class choices.

What to bring

The atmosphere is relaxed and informal.  To further your relaxation at the Hall, there is no specific dress code for the dining room, and although some guests choose to “dress” for dinner, we encourage guests to feel comfortable wearing robes for all meals if they prefer.  Most guests choose to wear flip flops or mules and a robe or casual leisurewear for their entire stay.  Suitable trainers must be worn for all classes and gym sessions and swimsuits are needed for the spa and pool areas. As it is inappropriate to wear jewellery etc during treatments we advise you not to bring valuables with you or to secure them in your room safe for the duration of your stay. You are advised to check that your personal effects are covered by your own insurance.

Insurance

We strongly recommend you consider purchasing holiday insurance as you will face charges should you cancel, postpone or curtail your booking due to illness, injury, inability to travel, weather, work or family commitments or any other reason.  If you already have an insurance policy in place please check this provides the correct level of cover, as you may lose your deposit or incur cancellation charges up to 100% of the cost of your visit.  If you wish to purchase insurance you can contact the following company: Guest First, telephone 0845 9080101 or visit www.guestfirst.co.uk

Dining

At Ragdale we promote healthy eating and a balanced approach to food intake. Complimentary mineral water is included with all meals and a selection of wines and soft drinks are also available. The Garden Room serves a varied selection of hot and cold drinks and the Verandah Bar offers additional smoothies and light snacks.  Please be advised that alcohol is not to be brought to Ragdale Hall.  We offer a comprehensive wine list and a limited range of alcoholic beverages and only drinks purchased at the Hall can be consumed on site.

Personal account

Any purchases made during your visit can be charged to your personal account by quoting your room number. We kindly ask you to vacate your room by 11.00am and settle your account prior to departure at 2.00pm. Payment may be made by Ragdale Hall gift voucher (please hand in on arrival), credit card or cash.  Cheques will only be accepted as payment for any goods or services by prior arrangement and cannot be used for settlement of accounts.  In any event, 20 working days advance clearance will be required.  We believe that guests should be free to make their own decisions regarding gratuities for our staff. Therefore we do not impose an obligatory charge. However for ease and convenience of payment of gratuities all accounts will be subject to an optional charge of 3%, which may be removed or increased upon request. We believe that all our staff, including those behind the scenes, help contribute to the service we provide and therefore, gratuities are distributed evenly.

Ragdale Etiquette

Mobile Phone Policy

To preserve the quiet and relaxed ambience here at Ragdale please DO NOT use your mobile phone to make or take calls in public areas. Please respect your fellow guests and use the privacy of your room if you need to speak on your mobile.

If you wish to use your mobile or any other device to take photographs, please do so quietly and discreetly, and ensure there are no other guests in any of your images.

When accessing the internet, listening to music or watching any kind of media on your device, headphones must be worn and the respect of others relaxing around you should be considered.

The Ragdale Team will endeavour to approach any guest talking on their phone or spoiling the peace and quiet whilst using their device, in a public area.

Spa and Relaxation Area Etiquette

Everyone relaxes in different ways – some seek solitude, some company and the chance to chat. The Retreat, the Candle Pool and Thought Zone are silent areas, however for the rest of the Hall, we feel you should have the opportunity to use facilities as you wish, as long as the relaxation of others and the general ambience is respected.

Please do not reserve loungers in the spa areas. There are plenty of hooks for robes and towels to be placed whilst you are using the facilities. There are also plenty of fresh towels readily available. We advise you to leave any personal belongings, such as jewellery and your mobile phone, in your locker or bedroom.

Please note

While smokers are welcome at Ragdale, we require them to observe the Health Act. Smoking and the use of e-cigarettes and vaporizers, is prohibited in all areas of the building including bedroom balconies and immediately outside doors leading out of the building. The only place where smoking is permitted is the Smokers Gazebo situated in the gardens near the Verandah Terrace.

We reserve the right to ask those not abiding by this rule to leave the Hall.

More Ragdale Hall Essential Information can be found here.

All bookings are subject to Terms and Conditions

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