Membership Conditions

To help you get the best out of Ragdale Hall Spa Country Club Membership and to understand our responsibilities to you and your responsibilities to us, please read these membership conditions.

Types of Membership

Full Membership
Permits visits from 7am to 10pm, seven days a week.
Evening Membership
Permits visits from 5pm to 10pm, seven days a week.

Joining Fees

New members must pay a joining fee, as shown in the Application for Membership form. The joining fee is non-refundable. If we or a member end their membership for any reason and want to rejoin, a new joining fee may be payable at that time.

Membership Fees

As part of Ragdale Hall Country Club Membership, members are personally responsible for paying us the membership fees set out in the Application for Membership forms and when renewing annual memberships. Full payment is required to be made in advance of the 12 months of membership by credit/debit card or by, bank transfer or online. A signed application form or signed renewal form is required to accompany all payments. Cleared funds need to be with Ragdale prior to the start date of membership on the 1st day of renewal month to ensure no delay or disruption in membership. A surcharge may be levied for any late payments.

Changes to Membership Fees

We regularly review our membership fees and may change them from time to time. Existing members will receive written notification of all changes to membership fees during the renewal process.

Applications and Renewals

We reserve the right to refuse membership applications or renewals or to suspend/terminate membership without notice or reason. Should you wish to cancel your membership, notice must be given one month prior to the renewal date.

Contacting Us

Although the Hall is staffed 24 hrs a day, the membership office is only covered during part time office hours and therefore we would strongly suggest using the following email to contact us countryclub@ragdalehall.co.uk. Telephone number for office hours – 01664 433 001. Please note all requests to change membership status must be received in writing.

Guests of Country Club Members

Members are permitted to bring a maximum of two guests with them. Visits must be prearranged with the Main Reception and a fee is payable on arrival at the Hall. Please note guests must be accompanied by the member at all times and we politely request that they review the expectations section of these conditions. Guests are not entitled to membership discounts.

Expectations of Members:

• On entering the Hall, all Members must tap in. On leaving the Hall, all Members must also tap out to ensure the Hall maintains accurate records of attendance.
• Your valid membership band is to be worn at all times and produced for all purchases and when required by staff members, otherwise entry or discounts may be refused.
• The conditions of a joint membership are that both members live at the same address, evidence of which will be required.
• It is the responsibility of the Member to inform Ragdale Hall of any changes to include change of name, address or change in health status.
• Members may use the facilities between the agreed hours of membership. However, Ragdale Hall reserves the right to withdraw access when special booking promotions occur or maintenance closure is a necessity. Members will be notified as soon as is reasonably practical
• We recommend any treatments are booked at least 14 days in advance. Any treatments cancelled within 12 hours of the appointed time will incur a 50% charge. No shows will be required to pay the full cost of the treatment.
• Ragdale Hall does not offer credit facilities. An administration charge will be levied for any account not settled on departure.
• All goods must be either pre-paid or paid for at the time of purchase. Any food or drinks consumed at Ragdale Hall must be paid for in full prior to your departure.
• Members may join exercise classes provided the maximum of limited participants is not exceeded.
• Any exercise classes cancelled within 6 hours of the class starting or no shows, will result in a nominal £5 charge.
• There may be occasions when advertised promotions or offers are not available. In these circumstances Ragdale Hall reserves the right to vary, cancel or offer amendments without prior notice.
• We would request you do not bring valuables into the Hall. Ragdale Hall (1990) Ltd accepts no responsibility or liability for loss, damage or injury to persons or their belongings howsoever caused.
• We discourage the use of laptops within public areas.
• Please park in the main car park and be aware that vehicles are left at your own risk. Ragdale Hall will accept no liability for damage to vehicles whilst parked in the grounds. Please do not park in the disabled bays unless permitted to do so. No parking is allowed at the front of the Hall.

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Members are requested not to:

• Bring any food or drink into the Hall or grounds.
• Attempt to sell or supply services/products to other Members, staff or guests.
• Bring into the Hall or grounds children under the age of 16 or any pets.
• Make or receive calls or video message.
• Smoke (including e-cigarettes and vaporisers) anywhere other than the Smoker’s Gazebo in our grounds.
• The gymnasium and swimming pools are supervised throughout most of the day. Members are recommended to seek assistance during these periods, if required, and advised not to use the facilities at unsupervised times unless fully conversant with and confident to use such in a safe manner.

 

Date updated: 09/25