Terms and Conditions

GIFT VOUCHERS 

1. By making a request for goods you are offering to purchase a product(s), which we will accept to sell to you subject to the terms and conditions herein. All requests are subject to availability and confirmation of the order price by Ragdale Hall. Ragdale Hall is entitled to refuse any request for supply without giving reason.
2. Despatch times may vary according to availability and we are not responsible for any delay, or loss in delivery occurring due to postal delays or force majeure.
3. In the event of any issues with the purchase of gift vouchers Ragdale Hall accepts no responsibility for any additional consequential loss over and above the original value of the goods purchased.
4. Images on the website are for guidance only and may differ from the actual goods themselves.
5. Any typographical, clerical or other error or omission in any documentation of information provided by Ragdale Hall shall be subject to correction without any liability on our behalf if it is a mistake of fact.
6. Gift vouchers are non-refundable and cannot be exchanged for cash
7. Change for unused voucher amounts will not be given
8. Bookings using gift vouchers must be made in advance and are subject to availability. Please book early to avoid disappointment Only original Ragdale Hall vouchers will be accepted as payment at Ragdale Hall.
9. When sending vouchers to Ragdale Hall it is advisable to retain a copy and to use a postal service that guarantees safe delivery of your voucher(s).
10. Vouchers are valid for twelve months from the date of issue, unless purchased for a particular promotional period.
11. Vouchers must be sent to Ragdale Hall as confirmation of booking or should be presented on arrival if being used as part of final payment to confirm validity.
12. Vouchers remain the property of Ragdale Hall until such time as full payment has been received and cleared.
13. Monetary vouchers can only be used in conjunction with the booking of residential stays or day packages. Please refer to our relevant website page or our Guide to Residential Stays and Day Packages.
14. Further conditions apply when redeeming gift vouchers as part of a visit to Ragdale Hall. Details are available upon request.
15. Under the United Kingdom’s Distant Selling Regulations you have the right to cancel your order for any item purchased from Ragdale Hall, for a full refund. Cancellations must be received in writing quoting your order reference within 7 days. Once cancelled, goods must be returned in their original condition with their original packaging within 14 days of receipt. All items must be returned in their original packaging with proof of purchase documentation enclosed and sent to the address below. All goods remain your responsibility until received at Ragdale Hall. For your own protection we recommend you return the goods using a delivery service that insures you for their full value.

RETURNS
Ragdale Hall Health Hydro
Ragdale Village
Near Melton Mowbray
Leicestershire
LE14 3PB

NB: By supplying your details when ordering a voucher, you will go onto our database to receive advance notice of Ragdale Hall Gift Voucher special offers. If you do not wish this to happen please email us on enquiries@ragdalehall.co.uk with the subject "unsubscribe voucher".

OTHER GOODS

1. By making a request for goods you are offering to purchase a product(s), which we will accept to sell to you subject to the terms and conditions herein. All requests are subject to availability and confirmation of the order price by Ragdale Hall. Ragdale Hall is entitled to refuse any request without giving reason.
2. Goods remain the property of Ragdale Hall until such time as full payment has been received and cleared.
3. Despatch times may vary according to availability and we are not responsible for any delay or loss in delivery occurring due to postal delays or force majeure.
4. In the event of any issues with the purchase of goods Ragdale Hall accepts no responsibility for any additional consequential loss over and above the original value of the goods purchased.
5. Images on the website are for guidance only and may differ from the actual goods themselves.
6. Any typographical, clerical or other error or omission in any documentation of information provided by Ragdale Hall shall be subject to correction without any liability on our behalf if it is a mistake of fact.

RETURNS

1. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition with proof of purchase documentation enclosed within 14 days of receipt and send to the address below. Items may be exchanged for a different size/colour/product or a credit note may be issued. Full refunds will only be given where there is a proven fault with the item(s). When trying on items of clothing, please ensure that you are not wearing make up, perfume, aftershave or deodorant, which may leave a scent or mark on the item. We are unable to accept the return of any item where there is evidence that these instructions have not been followed. Goods must be sent to the address below.
2. All goods remain your responsibility until received at Ragdale Hall. For your own protection we recommend you return the goods using a delivery service that insures you for their full value
3. Some products are non refundable for hygiene reasons and will not be accepted as returns if any seals or protective wrappers have been opened or tampered with.
4. Under the United Kingdom’s Distant Selling Regulations you have the right to cancel your order for any item purchased from Ragdale Hall, for a full refund. Cancellations must be received in writing quoting your order references within 7 days.

RETURNS
Ragdale Hall Health Hydro
Ragdale Village
Near Melton Mowbray
Leicestershire
LE14 3PB