Disabled Guest Information


We welcome disabled guests and are confident that everyone can benefit enormously from our impressive facilities and high standard of caring service. We provide the following facilities and services for your comfort:-

Arrival and Departure

  • Disabled car parking spaces close to the main entrance
  • Car parking service
  • No height restrictions to the car park
  • Flat level, double entrance doors
  • Porter assistance with luggage
  • Staff to assist with the registration process
  • Individual tour of the Hall

Travel around the Hall

  • Provision of a wheelchair (please book in advance of your visit)
  • Ramps to avoid having to tackle steps
  • Flat level, double door access to spa, treatments and fitness areas
  • Lift to bedrooms and hair salon (please note, due to the age of the building, we have no ground floor bedrooms)
  • Wide staircases and corridors in most parts of the building with handrails where appropriate
  • Firm external pathways, no gravel

Bedroom

  • Our disabled friendly room incorporates many modifications, including horizontal and vertical grab rails for use within the bath, shower and next to the toilet
  • Adapted for wheelchair use including a large turning circle in the bedroom, lower level light switches, lower vanity unit and mirror
  • Adjacent to the lift and emergency refuge on the staircase
  • Emergency alarms within the bedroom and bathroom
  • Deafguard vibrating pad to alert guests of a fire alarm
  • Specific fire procedures for disabled guests, including use of an evac-chair
  • Breakfast delivered to your room every morning

Bathing and Changing

  • Private changing cubicles in locker areas
  • Changing room, shower and toilet facilities designed for wheelchair access.
  • Bath board and bath seat available on request

Spa Area

  • Most heat experience rooms accessible by wheelchair
  • Space to leave wheelchair immediately outside most facilities
  • Various seating provided at convenient height to easily transfer from a wheelchair
  • Handrails and shallow steps for pools entry and egress, although please note we do not have a hoist

Miscellaneous

  • We will read menus at mealtimes and specifially at lunchtime assist in collecting items from the buffet
  • Many of our treatments can be adapted to the individual
  • Specifically prescribed exercise advice can be obtained from our fitness instructors

Please note, however, we are unable to provide one-to-one mobility assistance within bedrooms, treatment rooms and swimming pools and since our staff are not trained medical practitioners, we advise you to consider being accompanied by someone who can help you to make the best use of our facilities, in addition to enjoying using them. Finally, we are conscious that because of its age and size the building is not the most disabled-friendly, thus we encourage you to contact us if you have any specific requirements to allow us to offer help and advice for you to plan your visit.

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