Coronavirus – our latest update 22.05.20

Ragdale Hall Spa – Temporary Closure

It is with great sadness but a most necessary course of action, we can advise that Ragdale Hall Spa is currently temporarily closed.

Our continued thanks go out to those of you that have sent messages of support, which are hugely appreciated, and also to many hundreds of guests whose bookings have had to be postponed. We are very grateful for your understanding and we are encouraged that so many of you have already re-booked and are looking forward to visiting us when circumstances allow.

Whilst we are making our own plans for Ragdale to reopen, we are eagerly waiting for Government guidelines to help us consider when it is both safe and appropriate to do so. We recognise that there will be certain restrictions in place, but we are sure everyone will be understanding of any initiatives to protect the welfare of our guests and staff.

Many of you with a future booking will have already heard from us as we work to confirm whether we will be able to welcome you to the Hall or to discuss postponing your visit to a later date. Please be assured that no-one will be in any way “out of pocket” or incur any charges whatsoever.

For all bookings postponed during the period of closure we will be happy to honour the package and price of your original booking on a future date to be arranged at your convenience within the following 12 months. Please be assured that no-one will be in any way “out of pocket” or incur any charges whatsoever. Furthermore, we will also add an additional 10% discount as a thank you for your understanding. If you have fully pre-paid for your package, any remaining credit can either be used at the Hall during your next visit or refunded on departure.

We can also give reassurance to all those with vouchers that expire, dates will be extended by six-months initially and will be reviewed as and when the picture becomes clearer.  If you are in receipt of a voucher from any other company, please call them for advice.

To discuss a current booking or make a future booking; enquire about purchasing a gift voucher, or if you have any queries of any nature regarding Ragdale, please only call one of the following numbers:

Enquiries and Reservations: 07423 480 709

Enquiries, Reservations and Gift Vouchers: 07557 382 479

Please note our adjusted office hours are Monday to Friday 9.00am to 5.00pm. 

Should you wish to email, please note that as most accounts will not be staffed in the immediate future, we suggest phoning the number above for advice on how best we can assist.

We openly and sincerely offer our admiration for and send best wishes to all health and care workers, those in the emergency services and all key workers at this time who will take the heavy burden of helping the country get through this crisis.

Thank you for your understanding and cooperation during this very unusual situation. We will continue to update this page with the latest information, and would also like to reassure you that we are confident that when we do re-open, the team will be on-site to welcome you and look after you as usual. 

In the meantime, please look after yourselves, your loved ones and stay safe, and we hope to be able to welcome you back to Ragdale Hall in the not too distant future.

Warmest wishes,

The Isaacs and Nesbitt families, and all at Ragdale Hall Spa