Treatments and Activities Sales Advisor – Full Time
About this position:
This is an interesting and varied job with multiple roles including scheduling of treatments and activities, selling treatments over the telephone and dealing with guest queries face to face on our Treatments Reception desk.
You will learn each role individually beginning with Scheduling. This involves using our Day Spa computer system to plan treatments, activities and meal times to create the perfect stay for each of our 200 plus guests every day. Schedules are specific to each individual guest, taking into account special requests, guest health information, and recommended and non-recommended treatment combinations.
In addition, you will be responsible for ensuring that all treatments are accurately billed to guest accounts.
Schedules for over 140 beauty therapists must be planned to include meal and welfare breaks and should provide a varied day of treatments.
You will also be trained within our treatment and activities sales area, advising our guests over the phone on different treatment options, upselling and link selling wherever possible.
Hours of work:
38 hours hours per week worked on a rota basis between the hours of 7.00 am and 7.30 pm including alternate weekends.
Qualifications and skills required:
This is a role that would suit someone with fantastic customer service and communication skills. Some experience in a sales role would be an advantage as this is a target driven position involving warm selling over the phone. Applicants should be computer literate, have a keen eye for detail and be able to work under pressure in a fast paced environment.
Applicants should be qualified to GCSE C grade or above (or equivalent) in English and Maths.
Starting salary of £15,610 per annum plus commission of approximately £2,000 per annum and gratuities of £900 per quarter after a qualifying period of 3 months.
Benefits package including incentives, free drinks and meals whilst on duty, transport to and from Melton Mowbray and Asfordby, free on-site partking, use of gymnasium and exercise classes, discount on all Ragdale Hall products and friends and family discount on all day and residential packages. For more detailed information see our benefits and rewards page.
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