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FAQs

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Treatment

Is it a problem if I have existing health issues?

Whilst the Treatments and Activities Price List provides details of medical contra-indications to specific treatments, it is your responsibility to ensure the treatments and activities you select are suitable for you so if you have any health concerns please consult your GP prior to your visit.

What should be worn for Treatments?

As most treatments include the application of oils or creams, a robe and underwear are most suitable.  Please DO NOT wear any jewellery. 

Usually underwear and a robe will be perfect (less time undressing, more time for the treatment). However, some of the holistic treatments, e.g. Shiatsu will require you to wear lose, comfortable clothing.

How long do the spa treatments that are included in the packages last?

They vary from 25 minutes to a luxurious 3 hours and 30 minutes.

Can you send me a copy of my schedule in the post?

We are not able to send out schedules as they could be subject to change.

Do you offer colonic irrigation, if not where can we get it done?

No we don't and we are not aware of any where to recommend, however, you should be able to use a search engine to find something suitable.

Can Fencing be done two at a time?

Yes our current instructor Jon can instruct a maximum of two people at a time.

Can I have the treatment in the same cubicle as my friend?

No we don't have dual cubicles, all our treatments are carried out in private cubicles except for hand and foot treatments which are carried in a communal Room.

Can scheduled appointments be changed?

Yes, we will do our best to help but it will not always be possible due to demand and availability.

Will our treatments be at the same time?

We understand that when guests come to Ragdale Hall they want to spend as much time together as possible.  Our schedulers try to put treatments together however sometimes it is not possible.  We will endeavour to meet them.   

Why can’t I upgrade my inclusive treatments to exclusives?

All our packages are carefully selected to offer each guest the best choice and variety of treatments. We will always take the safe approach where there is a contra indication and will endeavour to be flexible with inclusive treatments when similar exclusive treatments are booked.

Food and Beverage

What times are breakfast, lunch and dinner served?

Breakfast is served in rooms at between 7.30am and 7.45am or 8.00am and 8.30am. Alternatively a later option is served in the Verandah Bar between 9.00am and 9.30am.

Lunch is served between 11.30am & 1.45pm.

Dinner is served between 6.00pm & 8.15pm.

Can a non resident join a resident for lunch/dinner?

Yes at a cost of £21.95 for lunch and £29.95 for dinner – bookable with the Dining Room – pop in or call them on extension 354.  This is subject to availability.

Can I get a glass of wine with my meal?

Yes.  We have a fantastic selection of red, white, rose and sparkling wines including some organic, biodynamic and English options.  Pimm's and lager is also available but unfortunately we do not offer spirits.

All wine can be charged to your room or locker number.

As a special treat you can also order Champagne and canapés in the Garden Room at the end of your day or before your meal.

Can I save my wine for the next day?

Yes you can!  Just ask your waiter or waitress to store it for you.

How does lunch work?

We offer a 3 course lunch with starters served at your table and then a help yourself buffet full of hot and cold main dishes and salads. Our dessert buffet offers a mouthwatering display of individual desserts along with a choice of fresh fruit, yoghurts or our dessert of the day.

Is it ok to dine in my bedroom?

Yes it is, however the room service menu is limited.  Please mark your choices on the Room Service Menu which you will find in your room and return to a member of staff at Main Reception or the Dining Room before 5.00pm. 

Why don’t we have a bar – what alcohol do we serve?

We offer bottled beer, wine, Champagne and Pimms.  Our ethos is healthy living and so in moderation some alcohol helps guests relax.

Can I wear a bathrobe for dinner/why do you allow bathrobes at dinner?

We encourage guests to relax and not worry about having to get dressed or put make up on for dinner, also guests may be coming straight from a treatment into dinner.  However, if you prefer to dress for dinner feel free to do so. 

What should be worn for dining?

There is no dress code in the Dining Room, even for your evening meal, although we do ask that footwear is worn. We would also ask that wet swimwear is not worn underneath robes.  Basically whatever you feel most comfortable in. 

Do we have to stick to our meal times in the Dining Room?

Yes please!  As with your treatments we arrange meal times so that we can give each guest the absolute best service.  If, however, you would like to move your time, please see a member of the team who will let you know what times we have available. If you are late for a meal time we may ask you to return at a more suitable time.

Why don't we serve traditional English breakfasts?

Most guests prefer the luxury of breakfast in bed although an option to have table service in the Verandah bar is also available. A comprehensive menu of delicious and unusual dishes provides choice and variety and we also offer a small selection of some savoury items that are served hot.

Fitness

Where are the cycles kept?

In the bike shed which is located outside at the side of the main swimming pool.  Exit the front of the Hall and turn left towards the car park, turn left again onto the path that takes you around to the back of the Hall and you will see the bike shed. 

Do you have a golf course?

No we have a small pitch and putt in our grounds, and also there is a private golf course very close by – their telephone number is 01509 881225 and a round is £16 during the week and £20 at weekends, you can just turn up on a week day but will need to book at a weekend.

Do you provide maps for walking and cycling routes?

You can obtain various routes for walks and cycles from our Gymnasium.

The 2 mile walk is half on road, half off road.

The 6 mile walk/cycle is all on road and is 3 miles there and 3 miles back.  There is an off road route, however we recommend you do not take this route as you would need to walk through cattle fields.

There is also a 14 mile cycle route which we only recommend for confident cyclists as part of the route is on the main road.  A helmet must be worn if you decide to take this route.

Where do we meet for swimming lessons?

By the pool, in your swimming costume.

Where do we meet for the classes and activities?

You should wait on the seats just outside the gym for all classes and activities and the instructors will collect you from there.

Do you have to book the Tennis courts?

If you would like to play at a particular time we would advise you do! The courts don't get very busy but it would ensure you get the time you want.

Where do I get a locker key from for the changing room next to the gym?

Main Reception can issue you a key for this area.

Do I have to have done this class before to join in?

Only if the class states Intermediate or Advanced next to it on the timetable.

As I don’t have any trainers, can I do the class without?

We would advise you don't do the class without trainers. Due to the nature of the class you need trainers to support and protect your ankles and feet.

What should be worn for fitness activities?

Training shoes must be worn in the Gym and for all Studio classes, however we may ask you to take your shoes off for some classes.

Is it necessary to book exercise classes?

The only classes that you need to book are denoted by an asterix on the fitness timetable. 

To book into any fitness classes marked with an asterix simply call into the Gymnasium or telephone extension 318.

For any other classes just turn up at the appropriate time.

General

Why isn’t the Thermal Spa open before 9.00am?

With such a technical building, many pre-opening checks need to be done prior to opening.  The rooms also need time to heat up to the specified temperature.

Why do I need to fill in a Health Questionnaire every time I come when I'm a very regular guest?

Because your health and any specific conditions may have changed and we need to be sure that we are advising you correctly of suitability for treatments.

Can I smoke outside or on my bedroom balcony?

Smoking (including the use of e-cigarettes and vaporizers) is restricted to the Smokers Gazebo only.  Smoking is not permitted anywhere else in the grounds or on balconies. 

Where is the nearest train station?

Melton Mowbray or Loughborough though Leicester or Nottingham are a little further but normally would not involve you changing trains.

What do I wear around the hall?

Anything you feel comfortable in.

What should we bring with us?

Very little, as the atmosphere is relaxed, most guests choose to wear mules, slippers or flip flops (flip flops are provided with all spa breaks and the Ultimate Day) and tracksuits, leisurewear or robes (robes are provided) at all times. Suitable trainers must be worn for all classes and gym sessions and swimsuits are needed for the spa and pool areas.

We advise you not to wear jewellery or bring valuables as you will need to take these off during treatments and we are unable to accept responsibility for loss or damage incurred to your belongings.

What is the minimum age?

16 is the minimum age for people to visit the Hall.

How many bedrooms do you have?

93 (including 4 in The Lodge)

What disabled facilities do you have?

Disabled parking spaces and parking service, Porter assistance, a private changing cubicle with shower and toilet designed for wheelchair access, full wheelchair access to all ground floor amenities and a disabled friendly room.  We can also supply for your own use, a wheelchair.

Why do we not have air conditioning in bedrooms?

From past experience and close monitoring, there are only a few weeks per year that this is a problem.  As we have a fairly limited supply of power to the Hall, to install air conditioning in more places around the Hall would cause a massive amount of noise and disruption and would also be very costly.  We feel the money would be better spent on improving other services and facilities.  

What is the mobile phone policy?

We request you only take/make calls from your mobile in your bedroom, or outside if you are a day guest, or have checked out of your room.  This is because we wish to preserve a relaxing atmosphere and allow guests to get away from phones and laptops.

How many staff do we have?

We have approx 475

What percentage of guests are male?

Less than 10% but you will see more men here at weekends.

Can I come and just use the facilities or have a treatment?

No you need to book a spa day or spa break.  However our Hair Salon is accessible to outside clients and should you need to visit our Boutique, Gift Shop or Beauty Shop, you may do so if you sign in at Reception.  This access is purely to the retail areas only. 

If this is something you want to do on a regular basis why don't we send you our Country Club information?  Country Club members can use the facilities and book treatments at any time within the restrictions of their membership type.

We also offer a Ragdale Experience Day from £95 which is designed for those who have specific treatment requirements and want to plan their own day, or guests who wish only to come and enjoy our facilities.

Why don’t you insist on silence in all areas?

Everyone relaxes in different ways – some seek solitude, some company and the chance to chat.  The Retreat, the Candle Pool and Thought Zone are 'silent – keep noise to a minimum' areas. For the rest of the Hall we feel that guests should have the opportunity to use facilities as they wish. 

Why don’t you do more to stop guests using mobile phones?

We are extremely conscious of preserving the quiet and relaxed ambience and do actively ask guests to turn off phones if they are talking on them.  Rest assured that every guest is told of the policy on arrival i.e. use of mobile phones is only allowed in the privacy of your room.  Some guests occasionally choose to ignore this request and we can only apologise for the annoyance it causes to all concerned.  We will continue to do all we can to ensure Ragdale remains 'mobile free' in public areas within the Hall.  However as mobiles can now also be used as cameras, for listening to music and for accessing the internet it is increasingly difficult to approach guests with mobiles if they are using them quietly – hence we will only approach a guest if they are talking.

Why can’t staff use the facilities?

Our staff have access to the gym and the Thermal Spa on a restricted basis as we believe the facilities should be for the exclusive use of our guests.

Housekeeping

Can I have extra milk/shampoo/pillows etc. for my room?

Yes, please call Housekeeping on extension 349 and they will bring what you need to your room.

Can I have a lightweight robe?

Yes, please call Housekeeping on 349 and they will happily bring one to your room.  We only have size XL. 

Can we buy the SpaFind products that are in the changing rooms?

Yes, at the Beauty Shop.

Other

Where is our luggage stored?

In one of our two secure luggage stores.

Where is the Tower Room?

The Tower Room is accessible via the staircase at the end of the corridor that runs alongside the Dining Room.  At the top of this staircase turn right, go through the door and the Tower Room is the first room you come to on the left, however you will not be able to go in there if it is occupied by guests.

Do you do anything special for birthdays or celebrations?

We offer a range of welcome gifts which include flowers, champagne and chocolates etc.

Can you get the Porters to pick the bags up?

Yes call 300 and they will come and fetch your luggage, collect your car and load it if necessary.

Is the car park secure?

Yes we have a fully operational CCTV installed and barriers both on the car park and our drive during night time hours.  However, Ragdale Hall  can take no responsibility for loss or damage while in our car park.

What is the in room TV offering?

All rooms have flat screen TV's with an extended channel choice.  We are currently reviewing which channels we offer and the offer may vary from room to room, therefore please see the In Room Information card available in your bedroom for more information.

Can I use my laptop?

You can use laptops in your room if you have a mobile internet connection.  However, if you need an Internet connection please use our Wifi Room. 

Do we have WiFi?

Yes, please feel free to use the Wifi Room (there is no charge), which is located through the Dining Room side door (in between the Dining Room and the Gift Shop).

Why do you charge for tea/coffee during the day?

We try to offer good value for money, keeping prices as low as possible and prefer to give guests the choice of paying for these items only if they want to use them.

Why are flip flops/slippers not included in our spa day package?

At Ragdale we offer many services that are included in the price of your package, such as; meals, exercise classes, use of the extensive spa and fitness facilities.  Other establishments will charge extra for these.  Therefore, as not all spa day guests require slippers/flip flops, we keep the cost of these out of the price of spa day packages (apart from the Ragdale Ultimate Day) and then give guests the option to purchase slippers/flip flops from the Boutique should they wish to.

Please note - a complimentary pair of Ragdale Hall flip flops are included in every spa break package.

Payments

Why don't we take Amex?

As we take all of the other cards, we choose not to take American Express.

Why can’t I pay my bill before 9.30am?

Bills are not processed until the date of departure so as they have the most recent purchases on them. 

Also our day guest check-in time is at it's busiest before 9.30am so once this period is over we can give our full attention to guests checking out however, you are welcome to return any time before 1.00pm to settle your bill, there is no rush.

What is the gratuity and who gets it and how does it work?

The gratuity is a 3% charge that is automatically applied to your final account, however, it excludes purchases made in the Boutique, Gift Shop or Beauty Shop.  All receipts collected are for the benefit of our employees and a bonus is paid to the team on a quarterly basis.  The gratuity is an optional charge and may be taken off your final bill or increased if you wish.

Reservations

Do you offer a group discount?

No our offers are based on dates rather than numbers also whilst we do welcome group bookings, there are certain conditions as we do wish to preserve a quiet and relaxing atmosphere.

Why don’t you usually do one night stays?

We have found through feedback from our guests that to truly benefit from the Ragdale experience, 1 night is not enough. We do however offer 1 night stays at late availability via our website.

Why can't I reserve a particular room number?

We are unable to guarantee specific rooms for individuals as we have guests arriving on different dates for different lengths of stay. In order to be able to allocate rooms to each reservation for the required number of nights, without needing to change rooms, we need to be fully flexible in respect of which booking goes to which room. If you do have a preference we will naturally do our best to accommodate this request however for the reasons outlined previously this can not be guaranteed.

What’s the difference between room types?

Economy rooms are small with a restricted view

Standard rooms are larger than Economy rooms but often have a restricted view

Standard Plus rooms are similar to Superior rooms but with a restricted view

Superior rooms are large rooms with lovely garden or countryside views

Superior Plus rooms are the largest of the Superior rooms with beautiful interiors and views

Suites (we have 3) are beautiful spacious rooms with separate lounge space.  One has a terrace and one has a balcony.

Is the price quoted per room or per person?

Prices are per person unless otherwise stated

Why can’t I arrive before 4pm?

To ensure we offer all our guests maximum benefit from their visit we do need to stagger arrival times. This allows us to provide an efficient service to all guests, whilst delivering the highest levels of customer care.

Your arrival time is dependant upon the package you have booked and will be indicated on your confirmation letter.

Do you offer a loyalty discount scheme?

As there are so many guests with so many different needs, it would be very difficult to set up a single and easily managed scheme to suit everyone.

We recognise and value the custom of our regular guests and have a number of initiatives that reward loyalty.  Those include the "Return Offer" and exclusive promotions made available to our regular guests throughout the year via our mailings and email database.

We really appreciate your support of Ragdale Hall and hope you will return soon.

Why don’t you do a package without any inclusive treatments?

Ragdale is not a hotel and part of coming to a health spa is the joined up approach of relaxation, pampering, healthy eating and exercise.  We have created packages to suit all needs and pockets and carefully chosen the inclusive treatments within them. 

Why do you pay more for single rooms?

Whilst the nightly rate is higher in a single room, the guest does have exclusive access to the in room facilities rather than having to share these with another guest. In addition the servicing costs are just as high for one guest in a single room as it is for two guests sharing.

Retail

Can I charge to my room?

Yes on production of your room key or another means of identification.

Can I pay by cash or card in the Verandah Bar or Garden Room?

Yes, whichever is best for you, however we do not take American Express

What time do the shops close?

The Hair Salon closes at 6.00pm, the Beauty Shop closes at 6.30pm and The Boutique and Gift Shop both close at 7.00pm.

Spa

What are the spa opening times?

7.30am – 10.00pm, however the Thermal Spa opens at 9.00am.  The outdoor pool is only open during summer months between daylight hours.

How deep is the Main Pool and what temperature is it?

The main pool is 4 foot/1.2 metres deep and the temperature is 30°C

Is the outdoor pool heated?

Yes but it is open only in the summer months.

What spa facilities can pregnant women use?

We do not recommend you using any of the facilities. However, it is at your own discretion, depending on how your pregnancy is going and your own personal medical situation. 

The most suitable facilities would be:

  • The Thought Zone as it is the coolest heat room, but it is still a heat room so care is needed.
  • The Candle Pool, however it is very warm, which may be a problem for certain pregnancies, so please take care and do not stay in there for too long.
  • The foot massage jets are fine unless you have high blood pressure.
  • The Waterfall Pool during summer months but avoid using the massage jets.

We strongly advise you not to use any of the other heat rooms and spa baths.

Should I leave my shoes at the Spa reception?

There is the facility to do so, however, this would be at your own risk. If you would rather store them in a locker, please see the Spa Attendant who will be able to issue you a locker key.

Transport

Why can't you just book a taxi for me?

From experience we find that the arrangement is more seamless when guests book with the taxi company directly. 

There is a list of recommended taxi companies on our 'How to Find Us' page on our website

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