Day Guest Pre Arrival Information

Arrival - We will be ready to welcome you between 8.30 and 9.30am (11.00am if on the Late Escape Day or 4.30pm if on the Twilight Taster). A welcoming drink and cookie awaits you whilst you register and become familiar with the Hall’s extensive facilities.

Health advice - Please hand in your completed Health Questionnaire on arrival. Ragdale Hall is not a medical centre and we suggest you contact your GP if you have any concerns about the suitability of treatments or activities you wish to take advantage of. Should you have a disability, please contact us prior to arrival to discuss your specific needs. Your health questionnaire will be screened on arrival at which time we will issue you with your finalised schedule of appointments.
Guests with allergy concerns are advised to personally check all treatments, activities, facilities, services, products and meals prior to participation. Ragdale Hall (1990) Ltd do take allergies seriously and will endeavour to assist where possible but our staff are not specialists in the management of allergies or special diets and as such we are unable to guarantee suitability or safety for individuals with particular allergy concerns. Therefore we cannot accept responsibility for illness/injury caused as a result thereof.

Treatments and activities – The enclosed information booklet provides comprehensive details of the treatments available, which should be booked at least 14 days prior to arrival. For further advice or to make bookings please call 01664 433043 (9.00am to 7.00pm – Monday to Friday and 9.00am to 5.00pm – Saturday and Sunday) or fax 01664 433044. Alternatively submit a Treatments Request Form whilst online. If booking an extra treatment that clashes with a similar treatment within your package our staff will be happy to discuss alternatives, otherwise inclusive treatments cannot be changed. Please always quote your name and reservation number when calling and note that where suitable, treatments may be carried out by either male or female therapists.

What to bring – The atmosphere is relaxed and informal and most guests choose to wear tracksuits, leisure wear or robes at all times. (Robes are available for hire for only £3.50). Suitable trainers must be worn for all classes and gym sessions and swimsuits are needed for the spa and pool areas – you may want to bring two to save wearing a damp swimsuit later in the day. As it is inappropriate to wear jewellery during treatments we advise you not to bring valuables with you. We are unable to accept responsibility for loss or damage incurred to your personal effects, which should be covered by your own insurance.

Changing facilities – You will be issued with a numbered private locker in one of our changing rooms, which contain an unlimited supply of towels and vanity areas with hair dryers and complimentary shower gel and body lotion. Private changing facilities may be available on the day at an additional charge, subject to availability.

Insurance – We strongly recommend you consider purchasing holiday insurance which amongst other things provides cover in the event of a cancellation or curtailment. Further information on our recommended policy will be sent with confirmation.

Included within your day is unlimited use of the following facilities (some restrictions apply on the Twilight Taster and Late Escape packages):

Extensive choice of over 18 exercise classes in two air-conditioned studios
Fully equipped gymnasium with cardio theatre facility
Thermal Spa including Candle Pool, Waterfall Pool and a series of unique water and heat experiences
Indoor exercise pool with Aquagym and programme of 4 water based classes daily
Mixed sex steam room and sanarium
25 metre indoor swimming pool with whirlpool, water cascade and massage jets
Mountain bikes, tennis courts, croquet, boules and pitch and putt course
Outdoor pool (summer months only)

Dining – A three course hot and cold healthy buffet lunch is served in our Dining Room (excluding Twilight Taster). Complimentary mineral water is included with all meals and a selection of wines and soft drinks are also available. The Garden Room serves a varied selection of hot and cold drinks and the Verandah Bar offers additional smoothies and light snacks and provides supper for guests on the Late Escape and Twilight Taster packages.

Personal account – Any purchases made during the day can be charged to your personal account by quoting your locker number. Accounts must be settled by 5.30pm prior to departure at 6.00pm or prior to departure if staying for dinner or on the Late Escape and Twilight Taster packages. Payment may be made by Ragdale Hall gift voucher (please hand in on arrival), credit card, cash or cheque, supported by a guarantee card. We believe that guests should be free to make their own decisions regarding gratuities for our staff. Therefore we do not impose an obligatory charge. However for ease and convenience of payment of gratuities all accounts will be subject to an optional charge of 3%, which may be removed or increased upon request. We believe that all our staff, including those behind the scenes, help contribute to the service we provide and therefore, gratuities are distributed evenly.

Please note – Smoking is prohibited in all areas of the building however, there is a designated sheltered area for smokers outside. We also request that mobile phones or laptop computers are not used in any area of the Hall.

Making the very most of your day – The following options are available to ensure you gain maximum benefit from your visit to Ragdale Hall.

Reduced rates for overnight accommodation, either the night of or before your day. (Only bookable seven days prior to arrival)
Purchase a Ragdale Essentials bag – a useful PVC drawstring bag containing a bottle of mineral water, Ragdale mules, Healthy Eating cookbook, Ragdale Hall Guide to Healthy Living, post card and Ragdale pen
Canapes and Champagne to complete the feeling of pampering and relaxation
Enjoy a healthy four course dinner to round off your visit or upgrade your supper on the Late Escape and Twilight Taster packages

Please call 01664 433000 for availability and prices.

Additionally you will receive one of the following inclusive treatment packages depending upon which day package you have booked. If your package is not listed please contact us for details. Where a choice is offered, please confirm preference 14 days prior to arrival.

Twilight Taster