We highly value our customer feedback, it is what motivates our team and allows us to continually improve and update our services and ensure we provide what is best for you, our guests.

If you have recently visited us please feel free to complete a feedback form online.  We also appreciate feedback regarding our website and any improvements you feel could be made to what it offers.

If you are thinking of visiting us and the comments below have tempted you even more, have a look what our spa days and spa breaks have to offer you. 

March 2012

"Had a wonderful time and felt really relaxed within hours of arriving. It is so lovely to be surrounded by staff who want you to be happy and show it." Wendy Jay

"I think my visit to Ragdale Hall this time was the best I have experienced. As usual, from the moment I registered my arrival to when I checked out at Reception, everything was friendly, efficient and relaxing. The buffet lunch was excellent as always and my treatments were very good value and the therapists were friendly, professional and thorough. A truly 5* experience all round."  Mrs Carol Lyons

"Perfect unwinding two nights. Very helpful and friendly staff. Coming again in October!"  Ruth Drummond

"I have just returned from a most enjoyable visit with my two sisters. It is a number of years since my last visit and I was really impressed with the changes. In particular the Thermal Spa was wonderful. Our room was very clean and comfortable and the food was amazing. The treatments were also wonderful, I can honestly say your therapists are the best I have experienced and indeed all the staff are extremely professional and appear to genuinely want everyone to have an amazing experience. My only suggestion would be for the candlelight pool to be a degree or two warmer. Thank you for making our stay so perfect, we will definitely be back."  Nichola Bramhall

"What an amazing experience, totally exceeded my expectations.  The facilities, rooms, dining and treatments all brilliant, the staff were all very friendly, helpful and very professional. A great place to relax, will definitely be doing this again and will recommend Ragdale Hall to all my friends. Lovely to meet Raggles too!"  Debbie Harris

"This was our fourth visit to Ragdale Hall. Had a fabulous Overnight Reviver Break for my birthday treat. Can't wait for our return trip - will be staying two nights next time as there was so much to do we just couldn't fit it all in!  Everything was just perfect. Thank you Ragdale."  Rachel Craven

"I had the most perfect day. As soon as we arrived all the Ragdale Hall staff were so friendly and put us at ease. All of my therapists were outstanding and the treatments were the best I’ve had. Can't fault the day or the staff (or the food!).  Just wish I was still there! Thanks you."  Sarah Bostock

"This is my second visit to Ragdale and certainly will not be the last. Compared to other spas which I've visited, Ragdale is certainly a cut above the rest. The detail, the customer service, the treatments, facilities are absolutely fantastic! No stone is left unturned."  Hayley Jones

"This was the fourth year we have been, and have again rebooked for next year. We always have a fantastic time and would like to thank all the staff for making our stay so good. All the staff from the cleaners, porters, housekeeping, therapists, chefs, waiting staff etc. are a credit to Ragdale. Looking forward to next year."  Linda Walsh

"Had a fantastic two days at Ragdale with my mother.  It was her first visit and she can’t wait to get back. It is so relaxing and we just feel so chilled. I did call earlier on the day and spoke with Mike the supervisor regarding arrival times, because we live in the north east of Scotland it is a long way to come and a earlier arrival would be appreciated for future visits. But I travel this long journey because Ragdale has everything. All the employees are very friendly and excellent in what they do."  Sharon Snodgrass 

"Late Escape - My mum, two daughters and I had a lovely time - again!  We would recommend this day as it is so relaxing not to have to arrive early and to then end the day with a relaxing meal. We all felt very relaxed after our treatments. My first experience of Reflexology with Sandra was amazing. Once again we enjoyed relaxing in the Spa and the Retreat and had wonderful meals too.  All the staff were very pleasant and efficient.  We hope to return!"  Lynne Thomas

"My friends and I always refer to visits to Ragdale as our trips to heaven and with good reason. From the warm welcome to the efficient and friendly goodbye.  How lovely to be treated like a VIP in a world where service with a smile is a rarity. We will be back!  Thank you to you all."  Susan Hebden 

"Stayed for two nights on the Blissful Spring Break and had a really great time.  From the moment we were greeted in Reception to driving away down the drive.  Many thanks to everyone for making our stay so enjoyable.  Only our second visit - but here's too many more.  Keep up the good work - and many thanks again."  Sonia White 

"As a long standing guest I had the most perfect stay again - thank you.  After our visit last year I'd found it necessary to mention a few small issues that weren't up to your usual high standard - this year you had addressed them and everything was back on track again - thank you."  Jo Woodgate

"We all had a fantastic visit to the Hall, staying in the Lodge - a relaxing weekend, with good service, good food and wonderful treatments in beautiful surroundings.  Katie, on the Treatment Bookings Reception was especially helpful and knowledgeable. The Pom Pom workout was a scream, as too the Aqua Mitts.  I can't wait to book my next visit."  Karen Oates

"Lovely day.  Fantastic facilities and surroundings, exceptionally well maintained and clean. A big thank you to all your staff who without exception were extremely helpful and courteous. The food was marvellous. One of, if not the best spa in the country."  Andrew Price

"My daughters and I come as often as we can, they always want Ragdale vouchers for birthday and Christmas presents!  This time we stayed overnight the day before our usual guest day and we had a fantastic time - it just couldn't have been any better - we all loved it!!!  Thank you very much." Suzette Ball

"Lovely atmosphere. Premises clean and bright. All the staff were pleasant, helpful and welcoming and this was genuine warmth - they all obviously love their job."  Brenda Stanojevic

February 2012 

"Fantastic as always, really enjoyed every part of my stay. The treatments were just what I needed. I was very impressed at how well the treatments were adapted to my pregnancy and how all staff were well aware of this in advance. Even though I couldn't use all of the spa areas I felt that there was plenty to be involved in and would reccommend anyone during pregnancy to visit and relax! Thanks." Jennifer Tibbles 

"I'm speechless.  It was the best time of my life absolutely fantastic two days.  It's completely changed my whole mindset on fitness and health and generally looking after myself. The staff are a real credit to Ragdale Hall - excellent!! Paulette Coulson

"Following a stressful start to 2012, this was a chance to escape and chill! Although I only stayed one night, I felt I'd been away a lot longer.  It was very relaxing, and just proves how valuable a short break can be.

Would definitely recommend Ragdale Hall - fantastic customer service .... it's so refreshing when staff can take the trouble to remember your name.  It's the little things that make the difference." Anne Jaques
 
"A fantastic day, the treatments were great as was the advice received. Each beautician was fantastic, professional and yet friendly and excellent at their role. The Clarins makeover I had was everything I hoped it could be - I have never had the confidence to do this before and the lady made sure I didn't question myself once." Cathy Doona
 
"Prior to my visit I was contacted to discuss a treatment I had booked, this was a second choice as my preferred treatment was unavailable, but there had been a cancellation so my schedule was changed so I could have the preferred treatment.  You could not have been more helpful in booking the treatments for myself and my daughter, our treatments were timed together so we could enjoy as much time together as possible.

As soon as you walk through the door a sense of calm envelops you. The treatments as ever are a delight, the staff attentive, the spa and pool area is a real treat and the excercise classes well instructed.  In a word EXCELLENT, Ragdale just gets better." Susan Martin

"Excellent - I left dancing on air." Kathy Newby
 
"This was my third trip to Ragdale and as usual I had a wonderful day. My day included three treatments. The only slight problem was that when I turned up for my second treatment (a 50 minute facial), I had not been scheduled a therapist.  However the receptionist was extremely apologetic and helpful and spent several minutes trying to rectify the situation, eventually finding a therapist and a spare room. By this time there was only time for a 25 minute facial, but she arranged for me to have an extra treatment at the end of the day. I was extremely impressed with how she handled the situation, and how professional both her and the therapist were.

I have always been impressed by how friendly and helpful all the staff are at Ragdale and the facilities are superb. I am amazed at the professionalism of your staff, who enable everything to run so smoothly and to such a high standard. There are no 'buts' - everything was fantastic." Debbie McChrystal 

"My husband and I stayed on an Overnight Reviver and we thoroughly enjoyed ourselves. We have visited before and it has improved each visit. The bedrooms are brighter and more inviting. The beds seem more comfortable and cleanliness is better, not that it needed to improve, everything smelt fresh. Food was excellent as always. Customer service outstanding. Staff are exceptionally helpful. We did have a problem during our stay but it was resolved very quickly and efficiently with an apology as well. We will return and would highly recommend it others." Sherel Searson  

"As good as always! Came home feeling relaxed and pampered. I tell all my friends that three days at Ragdale is worth a week anywhere else." Maryrose Owen  

"I look forward to every visit to Ragdale with enthusiam and anticipation. It is where I was reunited with my very dear schoolfriend after 40 years and where we love to go to relax and spend some quality time together. The facilities and variety of activities we can use and participate in are wonderful. We feel really pampered after a Ragdale visit. The staff are to be commended for their courtesy and helpfulness and the food is exquisite." Imelda O'Shaughnessy

"Myself and my husband have been day visitors several times before but this was the first time we had stayed the night. We a lovely time and found all the staff friendly and attentive from the moment we arrived and someone parking the car to the moment we left. We have tried a lot of spas and have found Ragdale head and shoulders above anywhere else. Thank you to all the staff for making our stay so special." Linda Hall 

"As always, Ragdale worked its magic and I returned home from my stay with tensions eased and mind refreshed." Susan Abbot 

"The hotel and treatment staff were all excellent and made me feel very relaxed and comfortable. The room was lovely, clean and comfortable. The food was excellent. I enjoyed my treatments and came away feeling relaxed and pampered. A 24 hour stay at Ragdale did more for me than 10 nights away on a beach holiday would! Well done all - no doubt I will be back next year." Donna McGrath 

"As a single person visiting Ragdale for the first time, I enjoyed my stay immensely. I was made to feel welcome and intend to re-visit in the near future." Christine Hollidge 
  
"All your staff are friendly and polite.  We were able to relax and stayed two nights,
The meals were delicious and beautifully prepared, we ate them in robes and nobody cared!
Pampering pedicure and massage with oil, taking us away from our daily toil.
A quick ride on a bike then a county walk, then evening entertainment with an interesting talk, 
So, you ask, did we enjoy our stay?  Roll on next year - you won't keep us away!" Carol Riley - Loyal Visitor! 

"Fantastic! amazing spa, treatments, food, location, setting, and even shopping!  Very relaxed atmosphere and great staff who are very helpful and friendly. Definitely looking forward to returning! Michelle Marusic 

"My two friends and I had a fabulous day, thank you. We are three busy mums and the day with you was awesome in every way, the only let down was that we had to leave!  Staff were all amazing and extremely helpful, food was fantastic and the environment was wonderful. I particulaly like the attention to detail that the staff had, I loved it that the curtains were drawn when it began to get dark, a little thing I know but it all adds to the brilliant day we had. Thank you to everyone." Julia Healey

"My husband became curious about mine and my friend's visit to Ragdale so I offered to treat him to a stay for his birthday. He was reluctant thinking of it as being 'girlie'. I suggested he keep an open mind and think of it as a luxury hotel. He went, apprehensively. Needless to say he booked again before we left and after enjoying his second stay has rebooked before we left and included an extra night. His job is quite stressful and he says that a few days at Ragdale is more beneficial than a week's holiday." Linda Payne 

"As ever we had a wonderful break.  The staff at Ragdale cannot be beaten.  Nothing is too much trouble and in most cases everyting has been thought of so we don't need to.

We stayed again in the Tower room which we love.  The only thing that could improve the room would be to have hooks on the door or nearby to hang up dressing gowns.  Will be back again next year!"  Andrea Patman
 
"I have been visiting Ragdale in January for the past seven years. Every time I leave feeling a million dollars! I spend quality time with three very special friends of mine and we all lead very hectic life styles. Ragdale always makes you feel very special - you know you are staying somewhere top class and no request is every too much. The service is first class and it was lovely to see the friendly faces of staff who have been working at Ragdale for many years." Michelle Burnage 
 
"Our visit to Ragdale was, as usual, perfection. The first rate amenities at Ragdale are complimented by staff who provide excellent customer service. Everyone is helpful and goes the extra mile whilst managing to remain unobstrusive. The only thing that I could mention to make our visit better would be if you purchased some more Scrabble sets. Everyone seems to fight over them in the evenings!" Pam Saltmer 

"Stayed on the Strictly Come Dancersize event. My friend and I are regular guests at Ragdale and as we both like the dance classes as a fun form of exercise. we decided to opt for this package - and we were definately NOT disappointed!  The mixture of dances and the innovative way in which the instructors had devised the routines was excellent - I especially liked the Zumba (as I already do this locally at home), Singing in the Rain, and the Cha Cha and Salsa (Ballroom Blitz). My least favourite was the Belly Dancing, although appreciate that it is good to include it, so aiming at different tastes within the group. The schedule was well spaced out, thus allowing plenty time for attending other scheduled events, not forgetting any treatments and of course relaxation! I would certainly attend the same event again if you decide to hold one, if it fitted in with when I can visit you again. My intention is to revisit (we have been trying to make it an annual event so far), so I look forward to whenever that may be...............! I should also like to add that every time I have visitied you, the service, food, friendliness and professionalism of the staff has always impressed me, and always feel so welcome, it is like a second home! Thank you once again for a wonderful stay. See you soon!" Margaret Pettit 

January 2012

"My friend and I came to stay for three nights at the end of January.  You know what you are going to get - perfection - across all aspects of the stay.  The winter months don't stretch out as long as they used to with an injection of Ragdale warmth and well being in what used to be a pretty miserable month."  Debbie Sebire

"Arrived feeling tired and stressed and within a couple of hours felt totally relaxed. Recently a friend asked why I don't try any other spas and my response was why when Ragdale has everything I need?" Sue Lawal 

"What a fantastic treat after all the Christmas rush, as always Ragdale Hall is perfect, the staff are excellent and very friendly, the treatments are fantastic especially the Decleor Aromatic Massage and not forgetting the delicious food. Thank you again Ragdale for a super start to the New Year." Beverley Moore

“I've lost count of the number of times I've visited Ragdale over the last 15 years but can honestly say (like so many others) that I have never had a bad visit (either day visit or residential). I was introduced by my mum who has been coming for 30 years, but on my last visit brought a friend who was a first-timer. I was quite nervous... what if she doesn't like it, have I over-sold it?? Needn't have worried - she loved it just as much as I do and the first question when we left was "when are we going back?" The thing I love about Ragdale Hall is the little touches that nowhere else can manage - the coffee in the garden Room while you're checking in (and the Welcome Back when they know you're a repeat visitor), the fact that all the staff smile and say hello when you pass them in the corridor... the list could go on and on. Will be back as soon as I can possibly get there!” Martha Charles

“I would like to take this opportunity to express my thanks to all at Ragdale Hall for what can only be described as the most relaxing day of my life. The whole day from start to finish was pure pleasure, from the lovely welcome we received on arrival to the fantastic facilities throughout the whole venue, this was all rounded off with the most relaxing facial I have ever had. No pressure to shop or buy any of the beauty products on sale, just friendly staff, happy to help. Wish I could have stayed all week!!" Rachel Rawlinson

"As usual this visit exceeded expectations! The staff-without exception- are friendly helpful and welcoming at all times without ever being intrusive. I never hesitate to recommend Ragdale Hall - I can be sure you will impress!” Jill Fox

“I have just had the best two day weekend break at Ragdale Hall, I feel as if I have been pampered and preened to within an inch of my life, absolutely brilliant, will definitely be returning.” Anon

“I found the service, friendliness and professionalism without fault. I found the food portions a little too large for me and didn't like sending my plate back with food still on it. I talked with a restaurant manager and suggested that they maybe offer small portions as well as regular.” Elaine Aunsbjerg Nielsen

“A 1st class experience which exceeded my expectations! I now know why my wife and daughter spend so much time with you!!!” Tony Burrells

“All staff were friendly, helpful and professional. Massage and facial treatments were excellent - I felt so relaxed after, that I was almost horizontal! Loved decor at Ragdale Hall, it made it seem like a large but cosy country home.” Mrs Sandra Clark

“It was my first visit to Ragdale Hall and I WILL be returning...everything about my stay at was perfect and I described to my friends and family as....I felt like I had died and gone to heaven for 2 days!!! All the staff are lovely and make you feel very welcome, the rooms are divine and its the best place I’ve ever been to. I think every woman should go once a year...its a shame it’s not compulsory on the NHS! Thanks Ragdale I had the most lovely time and met some really lovely people during my stay.” Mrs Michelle Blaxill

“Words are not enough to explain everything is just fabulous, luxury, peace, tranquillity, excellent food, patient and kind staff. Met lots of returning guests who think exactly the same. If you haven't been please try it, it is amazing. Top marks 10/10” Heather Hunt

December 2011

“The aroma as soon as you enter Ragdale is just so comforting and relaxing. Every member of staff is so friendly and polite, and they do all they can to make your stay special. Its the perfect place to unwind, the perfect treat for anyone.” Jacqui & Jenna McDonald

“I had a wonderful stay as always, so relaxing but invigorating at the same time. Delighted to see that in these difficult financial times the standards are being kept high. A stay at Ragdale still represents excellent value for money. One niggle, would it be possible to have Fairtrade drink sachets in the bedrooms?” Jan Clark

“In the ten years my daughter and I have been coming to Ragdale your high standards have been constantly maintained and we have never been disappointed with our stay. I hope you continue to offer affordable luxury in these difficult times.” Mrs Maureen Bloomfield